Through a personal development inventory , participants identify their service strengths and areas for improvement . strategies for transferring newly acquired skills back to the workplace are put into practice 通過對(duì)個(gè)人發(fā)展的量表分析,學(xué)員將認(rèn)識(shí)到自己的服務(wù)優(yōu)勢以及有待改進(jìn)之處。如何將新獲得的技能轉(zhuǎn)化到工作場所的策略將會(huì)付諸實(shí)踐。