Service experience from a customer s perspective 以顧客的角度衡量服務
" they have linked it with profitability , defined it from the customer ' s point of view , and required its inclusion in the strategic planning process . 他們看見品質與盈利的關系,懂得從顧客的角度來界定品質,及將之包含在策略性規(guī)劃中
Answer : look from the client ' s angle , the labor that can increase value and additional value makes significant work ; the labor that cannot increase additional value is invalid labor 答:從顧客的角度看,能增加價值和附加價值的勞動叫有效勞動;不能增加附加價值的勞動是無效勞動。
That s why our staff are trained up to see from customers angles , hear customers voices , observe customers needs , while constantly seeking changes and improvements for the creation of new values 故此,我們的員工總以顧客的角度出發(fā)、積極聆聽顧客的聲音、觀察顧客的需要,并同時尋求改變和改善以創(chuàng)造新的價值。
Instead of developing a product and then trying to sell it to customers , the company brings customers into the design and development process at an early stage . the goal is to " design in " the specific aspects of the product or service that the customer perceives as quality 取代開發(fā)產品后再嘗試賣給顧客,公司在早期階段引領顧客進入設計和開發(fā)流程,目的是以顧客的觀點參予產品設計,或以顧客的角度來看服務品質。
顧客: customer; shopper; client; p ...的: 4次方是 The fourth power of 2 i ...角度: angle; the degree of angle顧客的價值: customers’value顧客的聲音: voc; voice of customer顧客的要求: voc顧客的忠誠: customer loyalty顧客的總稱: custom吸引顧客的: leading不同的角度: a different corner從……的角度: in terms of從人的角度: humanly更寬的角度: wider angle公司的角度: company perspective客戶的角度: customer-setting mind傾斜的角度: inclined angle球拍的角度: racket angle同事的角度: colleague perspective完美的角度: standpoint of perfection對顧客的熱情: passions for customers顧客的價值(觀): customers' value; customers’value招攬顧客的人: spieler創(chuàng)造性的角度: creative perspective復數(shù)的角度(相位): angel (phase) of complex number競爭者的角度: competitor perspective